Privacy Policy

1. Introduction

Race Progress ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website race-progress.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our newsletter
• Fill out contact forms
• Make a purchase
• Create an account
• Participate in surveys or promotions
• Contact us directly

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Demographic information
• Purchase history and preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring websites
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie management system or your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain Our Services

• Process and fulfill orders
• Provide customer support
• Manage user accounts
• Send service-related communications

3.2 To Improve Our Services

• Analyze website usage and performance
• Develop new products and services
• Personalize user experience
• Conduct research and analytics

3.3 For Marketing and Communication

• Send newsletters and promotional materials (with your consent)
• Provide information about new products and services
• Send personalized recommendations
• Conduct customer satisfaction surveys

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Protect against fraud and unauthorized access
• Enforce our terms and conditions
• Respond to legal requests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website analytics
• Customer support services
• Shipping and fulfillment

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Government investigations
• Requests from law enforcement
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data storage practices
• Regular security assessments
• Employee training on data protection
• Limited access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You have the right to access, update, or delete your personal information. You can:

• Update your account information
• Request a copy of your personal data
• Correct inaccurate information
• Request deletion of your account

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Updating your communication preferences
• Contacting us directly

6.3 Cookie Management

You can control cookies through:

• Our cookie preference center
• Browser settings
• Third-party opt-out tools

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for significant changes

12. Provincial Privacy Laws

If you are a resident of certain Canadian provinces, you may have additional rights under provincial privacy legislation. We comply with applicable provincial privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).

13. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

14. Complaints

If you believe we have not complied with our privacy obligations, you may file a complaint with:

• Our privacy officer at [email protected]
• The Office of the Privacy Commissioner of Canada
• Your provincial privacy commissioner